Shipping
Important: If you choose Standard Shipping option at checkout, FedEx tracking will show packages have been delivered once they arrive at your local post office. Please allow 3-4 additional days for the Post Office to deliver your order to your home or office.
Order Processing Time:
In-Stock Items Daily order processing cutoff is 2:00 PM. Normal processing time is 12-24 hours after order placement for non-peak season.
Custom and Personalized Items require 48 hours to process.
Drop Ship Items processing and delivery are vendor dependent and listed on the item’s product page.
Shipping Carriers: Fedex and USPS
Standard: 7 to 10 days (plus processing time)
Priority: (Most Popular Shipping Method) 3 to 5 business days (plus processing time)
2 Day Air: 2 business days (plus processing time)
Next Day Air: 1 business day (plus processing time)
Additional Shipping Information
Delivery Dates are quoted in business days. Saturday, Sunday and Holidays are not included. If your order is placed on a Saturday or Sunday, it is processed on Monday and typically shipped within 24 hours. Orders that have shipping selections of Next Day and 2 Day Air are prioritized in processing.
Holiday shipping timelines are adjusted to order volume and guidance from package carriers.
Alaska, Hawaii and Puerto Rico Standard delivery: 7 to 10 days. Any drop ships going to Alaska, Hawaii and Puerto Rico will incur an additional shipping charge.
Foreign (outside USA) Freight charges will be applied after the order is processed. Customer is responsible for freight and duty charges and you will be contacted to approve the final charges before the order is shipped. NOTE: Special shipping promotions or discounts do not apply to foreign orders.
Shipping Charges are for each address shipped to and include packing, insurance and delivery.
Returns
We take great pride in offering quality Irish products and hope every purchase brings lasting enjoyment. If, for any reason, an item is not the right fit, we will gladly offer a refund for eligible merchandise returned in its original, unused condition within 60 days of receipt.
For returns made due to customer preference - such as a change of mind, an item not meeting expectations, ordering the wrong item or size, requesting an exchange - return shipping costs are the responsibility of the customer.
Original shipping charges are non-refundable.
Return Instructions
Please follow the steps below when returning eligible merchandise:
1. Complete the Return Form (PDF) and include it with your package
2. Securely pack the item to prevent damage during transit
3. Ship your return to the return address provided below
Return Address:
Creative Irish Gifts
55 South Street, Suite E
Mount Vernon, NY 10550
Refund Processing
Refunds are issued to the original method of payment for eligible returned items. Please allow approximately 10–14 business days for your refund to be processed after after we receive and inspect your return.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact our Customer Service team at info@creativeirishgifts.com within 5 days of delivery for further assistance. To help us process your claim, photos of the item, its original packaging, the shipping carton, and the shipping label may be required.
Contact us:
Creative Irish Gifts
55 South Street, Suite E
Mount Vernon
NY 10550
📧 info@creativeirishgifts.com
☎️ 800-862-6518